What should I do if I have questions or concerns?
If you have any questions or concerns about the care your loved one is receiving from Fremont Regional Hospice, it's important to know that we are here to listen and address any issues promptly. Here are the steps you can take to ensure your concerns are heard and resolved:
- Speak with the Hospice Team
The first step is to communicate directly with the hospice team members who are involved in your loved one's care. This includes nurses, certified nursing assistants, social workers, or chaplains. They are the most familiar with your loved one's care plan and can often provide immediate answers or solutions to your concerns. - Contact the Hospice Administrator
If your concerns are not fully addressed by the hospice team, or if you prefer to speak with someone else, you can reach out to the Hospice Administrator or Clinical Director. They are responsible for overseeing the care provided and can help resolve more complex issues or make adjustments to the care plan as needed. - Request a Care Conference
If you feel that a more in-depth discussion is needed, you can request a care conference. This meeting brings together all members of the hospice care team, including medical directors, nurses, social workers, and chaplains, to review your loved one's care plan and address any concerns in a collaborative manner. It's an opportunity for you to ask questions, express your concerns, and ensure that everyone is aligned in providing the best possible care for your loved one. - Utilize Patient Advocacy Resources
Fremont Regional Hospice is committed to ensuring that every patient receives high-quality, compassionate care. If you feel your concerns are not being adequately addressed through the usual channels, you may also contact patient advocacy resources or organizations that oversee hospice care standards. Our team can provide you with contact information for these resources if needed.
Your satisfaction and peace of mind are extremely important to us, and we encourage open communication at all times. We are here to support both you and your loved one, and we will work diligently to address any questions or concerns you may have.